Booking and Billing Policies - Outreach

Created by Kelsey Friedemann, Modified on Wed, 4 Sep at 6:01 PM by Kelsey Friedemann

TABLE OF CONTENTS

You will receive an itemized invoice by email stating the total price of the program when your date is confirmed. Your program is not confirmed until you receive this invoice.
Please let us know at the time of confirmation which method of payment you would like to use. If your district or organization requires further paperwork to process payment, please communicate this to the Reservations Coordinator in advance and we will be happy to assist.

If your organization requires the Museum to sign a presenter contract, please provide this contract at least two weeks before the presentation date, so that it has time to go through the Museum’s internal approvals process.

If a schedule conflict arises, let us know and we will do our best to find another date for your program. For bookings canceled within 7 days of the performance date, there is a cancellation fee. The fee does not apply if the program is rescheduled for a later date.

In the event of an unforeseen circumstance, such as a severe weather event, natural disaster, equipment failures, or other unforeseeable event, we will work with you to reschedule for a new date. If an unexpected delay such as a road accident or vehicle breakdown occurs, we will communicate with you to determine the best course of action. If our presenter is able to arrive and deliver a portion of the booking, we will prorate the price to reflect the amount of presentation time received.

The Museum’s Reservation Coordinator will work with you in advance to define an on-site schedule for the day of your presentation.
If your organization’s representatives request additional presentations on the day of the program, these may be accommodated at the Presenter’s discretion. If these require the Presenter to remain at the organization for longer than the time initially booked and confirmed, there will be a charge for any additional time required to complete the additional presentations, including breaks between the presentations.
Our staff will do everything possible to accommodate your preferred date, time, schedule and program type. However, all HMNS Outreach Programs are subject to availability. Please contact us at least 4-6 weeks prior to your preferred presentation date to allow for the greatest flexibility in scheduling. If available, presentations booked on major holidays will require an additional fee.
When your program date and schedule is confirmed, the Reservation Coordinator will send you a final document with policies and the details of your program as agreed upon.