Rescheduling/Cancellations - George Observatory

What happens if the weather is bad? 

• The George Observatory staff checks for weather on Friday and Saturday morning, prior to the Saturday stargazing. 
• If it’s going to rain, we CANCEL. 
  1. We try to cancel no later than Saturday morning. 
  2. We email every ticket holder on the email they used to book to give them instructions for rescheduling.  
  3. We also update the website and our Facebook page. 
• If it’s cloudy, we GO AHEAD.  
  1. We have wonderful images and presentations of objects captured at the George, using the equipment there. 
  2. When it’s cloudy, we still set up all the monitors and show those images. 
  3. We give tours of the dome, explain the telescopes, and do other fun things! 

Can I get a refund if the weather is bad? 

• In the event of cancellation, funds are credited to your HMNS account, and can be used at any of our 3 locations. 
• To use funds placed on account or request a refund to your card, call our Advance Sales line at 713-639-4629 between 8:30 am and 5:00 pm, Monday through Sunday. 
• Overcast sky is not a reason to get a refund.

I am no longer able to attend Saturday Stargazing and wish to reschedule or cancel my tickets. Can I get a refund? 

• To reschedule your tickets or request a refund, please call our Advance Sales line at 713-639-4629 no later than 5:00 pm on the date of your tickets. 
• After the event date, tickets are non-refundable.